Industrial Digital Services that Empower Your Business
XCare Services
Siemens XCare Services is a tier based service to support you with our professional technical support for businesses of all sizes, offering cutting-edge managed services tailored to the digital landscape. Our highly skilled professionals have a proven history of delivering exceptional service and support. We specialize in network setup and maintenance, cloud computing, cybersecurity, and more.
At XCare, our mission is to help your business thrive by providing the right technology solutions to keep you competitive in today’s fast-paced digital environment. Whether you need expert advice via our support hotline or want to take advantage of our remote managed services, we’re here to help. Our digital edge offerings ensures that our support team is alerted in real-time when critical system issues are detected, minimizing downtime and disruptions and providing you with a proactive support.
For the ultimate proactive care, upgrade to our Nostradamus Predictive Maintenance managed service. Powered by the latest GenAI technology, combined with Senseyey sensors and expert data analysts at our Operations Center, we help you predict and prevent downtime before it impacts your business.
Call us today to learn more about how we can support your business with expert technical solutions!
Select the service that fits your needs
Xcare Essentials
Our professional technical support team members are just a phone call away. Our 24/7 Technical Support Hotline (1800 333 7421) connects you to a live expert within minutes, based on your membership tier. No matter the time, our team is ready to provide fast, personalized support to resolve your issues and keep your operations running smoothly…
Core
Xcare Core customers are provided with vital tools and remote services to support their existing teams in minimizing downtime and ensuring the availability and reliability of Siemens equipment.
Plus
The Xcare Plus package, our most sought-after tier, enhances support by providing comprehensive assistance, including onsite repair services for components and dedicated application and system support. This ensures optimal performance for the entire lifespan of your equipment, particularly benefiting customers with limited maintenance personnel.
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Premium
XcarePremium offers the highest level of service and support tailored for essential operations. This package includes the fastest response times, priority comprehensive support, and the most options for preventative maintenance. Additionally, it provides tools designed to enhance plant uptime, efficiency, and protection.
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Xcare Digital
Take advantage of our remote managed services, we’re here to help. When critical system issues are detected in your machine/System/or Plant, Our edge device system ensures that our support team is alerted in real-time and a service ticket is generated automatically to prioritize and track issues to resolution. minimizing downtime and disruptions.
Core
A proactive way to support you in real-time. "Our 24/7 Technical Support Hotline is automatically alerted of critical plant automation issues instantly. Our live expert will reach out within minutes to resolve the problem, ensuring you lower your downtime costs and get you up and running without interruption
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Plus
Upgrade to our automated asset inventory managed service. Our edge device will passively detect OT assets, provide maturity, cyber patching and diagnostics
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Premium
Upgrade to our Nostradamus Predictive Maintenance managed service. Powered by the latest GenAI technology, combined with Senseyey sensors and expert data analysts at our Operations Center, we help you predict and prevent downtime before it impacts your business.
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Xcare QuantumEdge
The rapid growth of IIoT in the industrial sector has been transformative. However, we recommend adopting a dual Cloud and Plant Edge strategy when building your digital technology platform. At the core of this strategy is the Industrial Automation Data Center (IADC), the foundation of our Plant Super Edge platform. This custom-configured data center, designed by Siemens experts, integrates IT and OT to meet all your production requirements. With combined expertise in automation, digitalization,
Industrial Automation DataCenter
The Industrial Automation DataCenter (IADC) is a custom-configured data center for all IT requirements in production, developed by Siemens experts with combined expertise in automation, digitalization and security. It facilitates entry into the forward-looking, digitalized infrastructure of the industrial environment of the future.
We have you covered with Remote Industrial Operations
With our Remote Industrial Operations Services, you have a team of Siemens experts behind you that keeps an eye on the continuous availability of your plants IT/OT infrastructure – especially in times of upcoming challenges like the increasing number of cybersecurity regulations and more complex IT/OT technologies. This gives you the certainty that your facilities' IT/OT infrastructure will continue to run smoothly, allowing you to fully focus on your core business.
Upgrade to Private industrial 5G as a managed service
The shortage of skilled labor is driving increased investments in digitization, autonomous robotics, and generative AI to process vast data sets, empowering businesses to disrupt industries and capture new markets. We offer a comprehensive managed 5G industrial network service—covering both indoor and outdoor environments. From site surveys and design to architecture, deployment, and ongoing management, we handle every aspect of your network infrastructure, allowing you to focus on accelerating
IADC managed Add-On technologies
Upgrade to other technologies such as Enhanced Cyber security and SOC, Predictive maintenance. Its a scabale managed platform, be the first to scale and take advanges of future services on our Plant Edge ecosystem.
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